SHIPPING & DELIVERY POLICY
At Cure MedicalCare, we are committed to delivering high-quality wellness products with a convenient, reliable, and transparent shopping experience.
This policy applies to physical products, including dietary supplements, vitamins, and qualifying wellness products purchased through our website.
1. Order Processing
Orders are generally processed within 5-7 business days, excluding weekends and recognized holidays.
Orders received after business hours may begin processing on the next business day.
Once an order ships, customers will receive a shipping confirmation and tracking information when available.
2. Shipping Locations
We ship to eligible destinations presented during the checkout process.
Available shipping options and restrictions are based on the delivery address and the products ordered.
Some products may have additional shipping restrictions due to storage, handling, or regulatory requirements.
3. Shipping Rates and Delivery Times
Shipping charges are calculated and displayed before checkout.
Estimated delivery times depend on the shipping method, destination, and carrier.
Delivery estimates are not guaranteed arrival dates. We will communicate material delays and provide applicable cancellation and refund options.
4. Shipping Delays and Unavailable Products
If an item becomes unavailable or cannot ship within the stated timeframe, we will notify the customer and provide an updated shipping estimate.
Customers may choose to accept an eligible shipment delay or cancel the affected unshipped order for a full refund, consistent with applicable law.
If an order cannot be fulfilled, we will issue the appropriate refund.
5. Lost, Damaged, or Incorrect Shipments
We take care to package products appropriately.
If an order arrives damaged, contains incorrect products, or does not arrive, please contact Cure MedicalCare as soon as possible.
For damaged or incorrect orders, we may request photographs of the packaging and affected products to help resolve the issue.
We will review the situation and provide an appropriate replacement, refund, or other remedy in accordance with applicable law.
6. Supplement Returns and Refunds
Unopened dietary supplements and qualifying wellness products may be returned within 30 days of purchase, provided they remain in their original sealed packaging and proof of purchase is available.
Opened, used, or unsealed supplements are generally not eligible for return, except where products are defective, incorrectly supplied, or otherwise subject to applicable legal protections.
Customers should contact us before returning an item for instructions.
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated. Cure MedicalCare will address reasonable return shipping costs associated with verified errors or defective products.
Approved refunds are generally issued to the original payment method.
7. Prescription Medications
This Shipping & Delivery Policy does not govern prescription medications dispensed or shipped by independent pharmacies.
Prescription fulfillment, shipment, and returns are subject to the dispensing pharmacy's policies and applicable pharmacy laws.
Any prescription medication supplied directly by Cure MedicalCare will be subject to separate legally compliant procedures.
8. Medical Memberships
Cure Complete medical memberships are separate from physical product purchases.
Purchasing a Cure Complete membership does not automatically include free shipping or physical supplement products unless expressly stated in a specific offer.
Membership cancellation and refund terms are governed by our separate Cancellation & Refund Policy.
9. Contact Us
For assistance with orders, shipping, returns, or refunds, please contact:
Cure MedicalCare
289 W. Huntington Drive, Suite 309
Arcadia, CA 91007
Phone: (833) 287-3631
Email: Info@curemedicalcare.com
Website: www.curemedicalcare.com